Privacy Policy

We collect several types of information from and about users of our Services, including:

• Personal Information: Information by which you may be personally identified, such as name, postal address, email address, telephone number, passport or government-issued identification (required for certain high-value reservations like yacht charters or exotic car rentals), and payment details (processed securely via our third-party payment processors like Stripe).
• Travel & Lifestyle Preferences: Information related to your booking inquiries, dietary restrictions, itinerary preferences, flight details, and requests made through our concierge desk or digital guest apps.
• Automated Usage Data: As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including IP addresses, browser types, operating systems, and engagement metrics within our digital guides and web apps.
• Third-Party Platform Data: Information received from third-party booking platforms (e.g., Airbnb, Vrbo) or property management systems when you confirm an accommodation booking that integrates with our concierge services.

We use information that we collect about you or that you provide to us, including any personal information, to:

• Fulfill and manage reservations, including luxury accommodation bookings, private aviation, marine charters, and in-villa services.
• Operate our automated concierge platforms and CRM systems to deliver pre-arrival itineraries, menu previews, and personalized communication.
• Process transactions securely and send notices about your billing, reservations, or account status.
• Provide you with customer support and respond to your inquiries.
• Notify you about changes to our Services or any products or services we offer or provide through them.
• Market our services to you, including sending targeted offers for lifestyle access and concierge upgrades, subject to your communication preferences.

We do not sell or rent your personal information to third parties. We may disclose personal information that we collect or you provide as described in this privacy policy:

• To Fulfillment Partners & Vendors: We share necessary details (such as names, contact info, and specific preferences/itineraries) with our vetted third-party service providers—including yacht brokers, private chefs, exotic car rental agencies, and local property managers—strictly to fulfill the services you have booked.
• To Technology Providers: We share data with our trusted infrastructure partners, such as payment processors (Stripe) and CRM/communications providers, to facilitate the operation of our business.
• For Legal Compliance: To comply with any court order, law, or legal process, including responding to any government or regulatory request, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of AGo Media, Inc., our customers, or others.
• Business Transfers: To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of AGo Media, Inc.'s assets.

Our Services utilize cookies, web beacons, and similar tracking technologies to enhance user experience and power our automated sales and marketing workflows. For example, engagement with specific service categories (e.g., viewing the yacht gallery) within our app may trigger automated follow-up communications. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of the Services may then be inaccessible or not function properly.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All payment transactions are encrypted and processed through compliant third-party gateways. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Services.

You can review and change your personal information or communication preferences by:

• Clicking the “unsubscribe” link at the bottom of our marketing emails.
• Replying “STOP” to any of our automated SMS concierge messages.
• Contacting us directly at mail@ago.media to request access to, correct, or delete any personal information that you have provided to us.

Our Services may contain links to third-party websites or platforms. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Our Services are not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Services. We do not knowingly collect personal information from children under 18.

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users' personal information, we will notify you through a notice on the website home page or via email. The date the privacy policy was last revised is identified at the top of the page.

To ask questions or comment about this privacy policy and our privacy practices, contact us at: